Our Privacy Policy

This website is brought to you by BCW Group Ltd. This Privacy policy sets out how this website uses and protects any information that you give BCW Group or its entities while using the website. BCW Group is the controller and responsible for your personal data (collectively referred to as BCW Group, “we”, “us” or “our” in this privacy policy).

When visiting our websites, we do not automatically collect any personal information about you however our cookies will collect non personally identifiable information about your browsing activity. (See Cookie policy below).

This website is not intended for children, and we do not knowingly collect data relating to children. BCW Group are committed to ensuring that your privacy is protected, and this policy contains important information about how we collect, store, use and share personal information. Should we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will be in line with this privacy statement.

This is to ensure compliance under the Data Protection Act 2018 and the General Data Protection Regulation (EU)2016/679).

What personal data we collect

We may collect the following information:

Name
Contact Information including email address and telephone number.

Other information relevant to customer contact form such as company name, your business sector, preferences and interests. If you choose to provide us with personal information it will be used for the purpose it was intended such as a Contact Form, and subject to any preference indicated by you.

If you have consented, we may store and use your information for Marketing and research purposes. We may contact you by email or phone. There is a simple opt in option for marketing purposes on our website if you wish to receive marketing materials from us.
We may use cookies to collect non personally identifiable information including browsing activity, this may include the page you have browsed, and the services used (See Cookie policy below).

We require this information to understand your needs and provide you with a better service.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your
personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you
• Where we need to comply with a legal obligation
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending any marketing materials. You have the right to withdraw consent to marketing at any time by contacting us.

You can find out more about the types of lawful basis that we will rely on to process your personal data at the Glossary.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You can find out more about your legal rights at the Glossary.

Contact Form

Our website contains a contact form and on submission of this form, the personal data submitted is stored on our servers for a period of 5 years unless the individual has requested to be removed before the end of this time period.

The personal data we store upon submission of our contact form is your IP address, name, email, company name and business sector. Your IP address is stored for security reasons to ensure we can block and add to a blacklist if multiple spam emails submissions come from there. Your name and email are stored for communications purposes, we will then contact you following your query, internally directing your contact details to the best person to answer your query.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

Please see www.getsafeonline.org for more information on how to protect you and your computers.

Files

Any files uploaded to the website should avoid sharing location and sensitive data.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal, regulatory, tax, accounting or reporting requirements.

Currently personal data that is submitted from any contact form on our website is stored for 5 years unless the individual has requested to be removed before the end of this time period. We do not use these for marketing purposes unless you have selected the option to opt in for marketing purposes (this can be amended at any time).

Access your information

Under certain circumstances, you have the right to obtain your personal information we may hold about you. You can request this by making a request in writing to dpo@BCWGoup.co.uk please include your name, company name and company email along with a brief description of what information you are requesting.

You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person with no rights to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month.

Cookies

Our website uses “Necessary cookies” to distinguish you from other uses of our website. This helps us to provide you with a good experience when you browse our website. Through the collection of information, it allows us to make required improvements to the site to ensure that the content is presented in the most effective manner for you and your computer/device.

Cookies help track visitors to our website allowing us to collect and review data this includes but is not limited to location, industry, device types and website performance.

The “Analytic cookies” we utilise are those for Google Analytics and its related services (this tracks user actions and events and analyses web traffic) and AddThis (Allows us to link to our social media channels e.g. LinkedIn, Facebook etc.)

In some cases we use “Session cookie” to identify users giving you a unique identifying number which provides basic functionality on the website.

We do not store any personally identifiable information directly within our cookies and only collect personal information with your knowledge and consent via the contact form (see above).

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytic cookies

Google Analytics cookies help us improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.

Session cookies expire once you log off or close the browser. They are only stored temporarily and are destroyed after leaving the page.

How do i turn cookies off?

We now have a simple opt in cookie banner which requires cookie consent before allowing you to proceed and view the site. However, if you use your browser settings to block all cookies (including essential cookies) our website may not display correctly, and you may not be able to view all areas of the website.

You can delete cookies from your device by deleting all browser history.

We have made these changes in order to legally comply and will continue to review in line with changes in the law.

Further information about this can be found on the Information Commissioner’s Office (ICO), the UK regulator for data protection issues, website https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/

Links to other websites

Our website may contain links to other websites of interest or have embedded content such as videos, images articles etc. Once you have click on the links to leave the site we no longer have control over that website. It is important for you to know that we cannot be responsible for the protection and privacy of any information whilst visiting these sites and as such are not governed by this Privacy Policy.

These websites may collect data about you, use cookies, embed additional third party tracking, and monitor your interaction.

We do not transfer personal information outside the UK.

Controlling your personal information

Any data submitted in a contact form on our website will be stored on our servers for 5 years unless the individual has requested to be removed before the end of this time period, this is for customer service purpose only.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us Form.

We will not sell, distribute, or share your personal information to third parties unless we have your permission or are required to by law to do so.

BCW Group may update and amend this policy to ensure compliance and a regular review of this
documents is advisory to ensure you are happy with any changes.

How do you get in touch?

Questions, comments, complaints and requests regarding the privacy policy are welcomed and should be addressed to: dpo@BCWGroup.co.uk or addressed to Data Protection Officer BCW Group, Innovation Drive, Burnley, Lancashire, BB10 2FT

You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

BCW Group may update and amend this policy to ensure compliance and a regular review of this documents is advisory to ensure you are happy with any changes.

Glossary

Lawful basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Your legal rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful, but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it
  to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have
  overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine- readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.